A hand for grown-ups
How can we help?
Help with My Little World: Create & Play for iPhone and iPad.
Contact support
Parents and guardians can email us at:
Include your device model, iOS version, app version and what happened. Please leave out children’s personal information, passwords and payment details.
Common questions
Where is my child’s artwork saved?
Drawings, Mini Me, favourite outfits and room decorations are saved on the device. Finish a drawing with the checkmark to keep it. Adding a creation to the room is optional.
The app does not have a publisher-operated cloud account or cross-device synchronization. Avoid removing the app or clearing its data when troubleshooting a missing world.
Can we recover a recycled creation?
Open the gated Grown-ups area and look for Recently recycled. Creations can be recovered for 30 days after recycling, unless they were permanently deleted. Expired creations are removed on a later app launch.
How do we change Mini Me?
Use the mirror to change Mini Me’s appearance. Changing a look keeps the same character and does not erase drawings or room decorations. Clothes can be changed in the wardrobe.
How do Full World purchases and restore work?
When Full World is available in your installed version, open Grown-ups to see the one-time unlock and the price supplied by Apple. Purchases are handled by the App Store.
To check a previous purchase, use Restore Purchases in Grown-ups while signed in to the Apple Account used for the purchase. Restoring Full World restores access to the collection; it does not restore saved drawings or move a world from another device.
If a purchase is pending, allow Apple’s approval or payment process to finish. If access is still missing, contact us without sending payment-card details or account passwords.
How do we turn music or sound off?
Open Grown-ups and use the music and sound controls. The app saves these preferences on the device.
What should we do if saving fails?
Keep the app open and retry the save. Check that the device has available storage. Do not uninstall or clear app data as your first troubleshooting step, because that can remove saved play.
If the problem continues, email the activity, steps and any error message to support. A screenshot can help, but remove personal information before sending it.
How can we delete saved play?
Grown-ups has controls to delete creations, reset Mini Me and favourite outfits, or reset the whole world. Follow the confirmation before a permanent deletion or reset.
Resetting play does not cancel a purchase or erase Apple’s purchase history. Copies in device backups are managed separately through Apple’s settings. Read our privacy policy for details.